FAQs
You’ve got questions…and we’ve got answers!
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Paws Up is a modern veterinary clinic built around preventive wellness, proactive primary care, and a whole lot of love. We combine cutting-edge technology with a hospitality-driven experience to make vet visits easier, clearer, and more comforting for pets and their people.
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Our veterinarians are more than medical experts—they’re partners in your pet’s lifelong health. We carefully select doctors who value proactive care, collaboration, and compassion. Every vet at Paws Up trains on our unique care model to ensure a consistent, elevated experience for you and your pet.
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Yes! When you book through the Paws Up app, you can select your preferred veterinarian. If you’re coming in for urgent care or need a virtual consult, we may pair you with the first available doctor, but don’t worry—our team communicates closely, so every vet knows your pet’s story.
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We care exclusively for cats and dogs at Paws Up.
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Yes—in fact, we encourage it. Our open-concept treatment floor and glass exam rooms are designed to keep you close. For surgeries or emergencies, we may ask you to drop your pet off, but you’ll receive timely updates and be reunited as quickly as possible.
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We primarily operate by appointment, but we do see walk-ins. If you need help urgently, we’ll do our best to get you in same or next day. if you are experiencing an emergency, we will help triage you with one of our expert veterinarians or local emergency hospital partners.
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We believe in total transparency. Pricing is always shared upfront—no hidden surprises. If you’d like to see what to expect for common services, reach out to our team or check our Services page.
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We offer baths (medicated baths), anal gland expressions, and nail trims. We do offer daytime boarding, but not overnight. Our focus is on medical care and wellness, but we’re happy to recommend trusted local partners for grooming or boarding.
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All of your pet’s health records—vaccines, prescriptions, lab work, and visit notes—are stored in your Paws Up app. It’s your pet’s entire health history in one place.
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We accept major credit cards (Visa, Mastercard, American Express) and debit cards. If you use pet insurance, we’ll help you file claims directly.
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Yes—we accept all standard pet insurance plans.
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Our first location opens in the Merriweather District of Downtown Columbia, MD in Fall 2025. Check our website for updates on additional Paws Up locations coming soon.
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Easy—when you sign up, just provide your previous vet’s information and we’ll request records on your behalf. Or, you can email them to us directly.
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From preventive wellness exams and vaccines to dental care, surgery, diagnostics, and urgent visits, we’re a full-service hospital. You can explore our entire offering on the Services page.
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We’re putting our motto where our mouth is. We’re reinventing the vet visit—because you and your best friend deserves nothing less.