Urgent care is for issues that need prompt attention but aren’t immediately life-threatening. Examples include:

• Vomiting or diarrhea (without collapse or bloody stool)

• Ear infections or skin irritations

• Eye redness or discharge

• Coughing, sneezing, or mild respiratory symptoms

• Limping or minor injuries

• Appetite or behavior changes

• Urinary accidents or straining

If your pet is bleeding heavily, having trouble breathing, collapsing, or can’t stand — please go directly to a 24-hour emergency hospital. (Call us if you need a referral.)

Think of urgent care as the veterinary equivalent of a same-day clinic — we handle time-sensitive issues that can’t wait but don’t require overnight or intensive care.

Emergency hospitals are best for critical, life-threatening conditions that need continuous monitoring, advanced imaging, or surgery.

Our goal is to triage compassionately and efficiently, giving your pet the right level of care at the right time.

1. Call or Book Online – Let us know what’s going on.

2. Triage & Schedule – Our team will help determine if urgent care is the right fit or if emergency care is needed.

3. Exam & Treatment – We’ll assess, diagnose, and begin treatment right away.

4. Follow-Up – You’ll receive a detailed summary, home care instructions, and a check-in from our team if needed.

We accept and help process claims for most major pet insurance providers. Just bring your policy details — our team can submit invoices directly or provide everything you need for quick reimbursement.

If you’re unsure whether your pet’s situation counts as urgent or an emergency, call us first. Our team can help you decide what’s best and get you in quickly if it’s something we can handle on-site.

At Paws Up Veterinary, you’re never alone in making that call — we’re here to help you navigate it, calmly and confidently.